Frequently Asked Questions


What is this case about?

The Office of the Indiana Attorney General filed a lawsuit on May 6, 2019, on behalf of the State of Indiana, alleging Equifax failed to protect the personal information of Hoosiers, made misrepresentations related to payment card standards and engaged in deceptive conduct beyond the 2017 data breach.

The OAG and Equifax settled the lawsuit earlier this year. As part of the settlement, Equifax agreed to pay $19.5 million to the State of Indiana.

Indiana was one of two states that opted not to participate in a multistate settlement in July 2019, choosing instead to file its own lawsuit and ultimately negotiate its own settlement with Equifax. Indiana’s total $19.5 million settlement exceeds the amount received by any of the 48 states that participated in the multistate settlement, which distributed $175 million to participating states.


How much will my payment be?

Each individual who submitted an eligible claim will receive payment in the amount of $79.31. Equifax agreed to pay $19.5 million to resolve this lawsuit, all of which is being directed to consumer restitution payments and costs associated with the settlement. The money has been evenly distributed among the total number of Hoosiers who successfully filed a claim.


How will payments be issued?

The manner in which you receive payment depends on the selection you made on your claim form. If you chose to receive a check, your payment will be mailed to the address you provided with your claim. If you selected the digital pay option, an email providing instructions on how to access your payment will be sent to the email address submitted with your claim.


When will payments be issued?

Payments will be issued beginning on March 31, 2021 to all individuals who submitted an eligible claim. Checks will be mailed on March 31. For those who selected the digital payment option, emails will be sent over the course of several days, starting on March 31, providing instructions on how to access your payment.


I have additional questions regarding the status of my claim and/or my payment.

If you have any additional questions regarding the status of your claim or your payment, please contact the Settlement Administrator by calling 1-877-868-6795 or via email at info@IndianaEquifaxClaims.com.


Who is eligible for a consumer restitution payment?

You are eligible for a consumer restitution payment if you were an Indiana resident between March and July of 2017 and your personal information was impacted by the Equifax data breach.


How do I get a payment?

Eligible Indiana residents were required to submit a claim by December 16, 2020 to receive payment. The claims filing deadline has since passed.


I was an Indiana resident between March and July 2017, but no longer live in Indiana. Am I still eligible to receive a payment?

Yes, you are still eligible to receive a payment. When you complete your claim form, you will be asked to include your address from the period of March to July of 2017, as well as your current address.


I filed a claim already for the nationwide settlement with Equifax. Do I have to submit a claim for the Indiana settlement, too?

Yes, Indiana’s settlement is separate and in addition to the nationwide settlement. In order to be eligible to receive a payment in the Indiana case, you must submit a claim form by the claim filing deadline of December 16, 2020.


Can I participate in this case and in the nationwide settlement?

Yes.Participating in Indiana’s settlement with Equifax will not affect your participating in the nationwide settlement with Equifax. Indiana residents may participate in both. In order to be eligible to receive a payment in the Indiana case, you must submit a claim form by the claim filing deadline of December 16, 2020.


How will payments be issued?

When the time comes for payment distribution, you will be sent an email that will provide you with a number of digital payment options. This will allow you to have immediate access to your payment, such that you do not have to go to a bank to cash a check. However, please note, if you would like to receive your payment in the form of a paper check, you may request as such through your claim form submission.


Are there any other benefits to Indiana residents affected by the data breach?

Yes. As a part of the case brought by the Office of the Indiana Attorney General, Equifax agreed to implement, maintain, regularly review and revise, and comply with a comprehensive information security program, the purpose of which shall be to take reasonable steps to protect the confidentiality, integrity and availability of personal information on the Equifax network. This program includes a number of personal information safeguards and controls and specific technical safeguards and controls. You can read more about the non-monetary benefits in the Final Judgment and Consent Decree